NSW Health WSLHD Volunteer Manual

24. Policies & Procedures

WSLHD WHS Issue Resolution Flowchart

• All parties in the issue resolution process must consider the degree and immediacy of the risk and take appropriate action /s to address the issue in a timely manner. • This may involve immediate and/or temporary control measures to address the issue until a permanent resolution is reached. • Throughout the resolution process keep all interested parties, including the notifier, informed of progress.

Worker Identifies Issue

Refer issue to WHS Coordinator for advice and assistance if required

Yes

No

Resolves Issue?

Immediate Manager or Supervisor informed Assesses the issue and implements control.

Worker informs manager of outcome and assists in any investigations into the issue.

3. Informal all parties consulted including original notifier of progress/outcome.

Yes

Issue Resolved?

No

H&S Representative or other representative consulted after the manager is given reasonable opportunity to resolve the issue Representative attempts to resolve the issue with management.

House & Safety Committee (if any) informed of issue for review.

Yes

2. Implement, monitor and review agreed limination or control/s.

Issue Resolved?

Feedback Process

No

Issue referred to appropriate senior manager with delegation and authority to resolve issue.

Yes

Issue Resolved?

No

Issue referred to WSLHD Executive Unit for resolution in consultation with the relevant parties.

1. Document actions taken and progress/outcome.

Issue Resolved

Created: Dec 2020 For Review: Dec 2022

If resolution is not reached, H&S Representative or other party may contact SafeWork NSW for advice.

Incident Reporting Flow Chart (Dec 2020) For more information go to NSW Health intranet.

25

Western Sydney Local Health District (WSLHD) Volunteer Manual