Allied Health Strategic Plan

Strategic Priority 2 PATIENT EXPERIENCE MATTERS

■ The WSLHD Disability Inclusion Action Plan 2021-2024 was developed. ■ Allied health staff supported the statewide roll out of Patient Related Experience Measures (PREM) and Patient Related Outcomes Measures (PROM)s in Leading Better Value Care programs. ■ Podiatry staff at Blacktown/Mt Druitt attended Culturally Responsive Practice Training with Indigenous Allied Health Australia to support delivery of culturally responsive high risk foot services to the Aboriginal community. ■ Patient Experience Matters launched in November 2020 in Drug Health with the allied health service scoring 100% in Trust & Respect, involvement in treatment & recommending service to others. ■ Executive oversight of NDIS built in at each facility with regular reviews of NDIS inpatients in collaboration with NDIS Coordinator to ensure high quality care and prompt discharge of patients to community.

■ ComPacks on Demand escalations saved 572 bed days and $334,320 in 2020/2021. ■ 41 allied health staff were deployed to residential aged care facility and disability group home COVID-19 outbreaks with providing over 650 hours of clinical care across physiotherapy, social work, occupational therapy, diversional therapy and allied health assistant’s to keep people safe, mobile and mentally well. ■ 578 age appropriate activity packs were designed by diversional therapy staff, aged day services staff and allied health assistants from Blacktown Hospital. These were packed and delivered to two large residential aged care facility COVID-19 outbreaks to provide residents with cognitive stimulation.

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