Leading Better Value Care

LBVC Portfolio Highlights 13 INITIATIVES | PATIENT REPORTED MEASURES | LBVC DASHBOARD

Patient Reported Measures

District Wide Project team

The Patient Reported Measures Program gives patients the opportunity to provide direct, timely feedback about their health-related experiences and outcomes. This feedback helps drive improvements in care across the NSW health system. The collection of PRM surveys is supported by a statewide portal, called HOPE that launched in February 2021. At WSLHD, the rollout of PRMs has been focused on LBVC and Integrated Care services.

Executive Sponsors

VBHC Manager

PRM Officers

Achievements

Challenges

Goals 2023-2025 • Support future releases of the HOPE platform including integration with eMR • Integration of PRM data in to the LBVC dashboard so that impact of PRMs on patients and services can be measured • Work with Primary Health

• Launched eight services across fifteen locations • 1495 consents, 2869 Patient Reported Outcome Measures (PROMs) & 631 Patient Reported Experience Measures (PREMs) completed • WSLHD Quality Award finalist (as part of submission by Westmead ORP Service) • Developed decision support tool for the PROMIS29 Outcome Survey • Designed and implemented specific telehealth & COVID-19 PREM question-set • Rolled out Bronchiolitis & Direct Access Colonoscopy PREMS

• Impact of COVID-19 on services and project team • Competing priorities and resistance to change has meant an agile and tailored approach to the implementation plan

Network (PHN) to ensure an integrated approach to PRMs

Leading Better Value Care 2017 – 2022

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