#1829_WSLHD_Multicultural Health Plan_2B_WEB

Strategic Priority 4:

Our organisation routinely involves CALD consumers, their carers and families when developing, implementing and evaluating programs, projects and resources.

Strategy

Main gaps

What will we do

Major lead, stakeholder and partners

Refer to 1.2.1, 1.2.2, 1.2.3, 1.2.4, 1.2.5, 1.2.6

No formal way for patients to feedback on their experience No routine involvement of CALD patients in My Experience Matter No KPIs for involving CALD, including NES patients in My Experience Matters or PRM surveys

4.1 Involve CALD consumers, their carers and families to improve safety, quality and service delivery

EDs / GMs, MCHS, OD&L

4.1.1 Identify a minimum benchmark for WSLHD and CALD patient/consumers involvement in MEM and aim to improve CALD participation each year 4.1.2 Implement processes to ensure routine engagement of CALD service users in consultations to improve CALD patients’ safety and experience

WSLHDMCH Committee, MCHS, WSPHN, TAFEs, Universities, Statewide multicultural health services EDs / GMs, HLH/USYD Lab, MCHS, Population Health, Western Sydney Diabetes

4.1.3 Regularly seek and respond to feedback from CALD consumers to improve their experience across the continuum of care

EDs / GMs, MCHS, HLH/ USYD Lab

4.1.4 Analyse My Experience Matters data to understand CALD experience across different facilities and services, and partner with CALD consumers to work on improvements 4.1.5 Partner with MCHS to support and enable consultations with CALD communities and consumers as appropriate in innovative approaches that are tailored to our culturally diverse communities 4.2.1 Support and encourage partnerships with statewide multicultural health services including NSW Refugee Health Service, NSW Education Program on FGM/C, Transcultural Mental Health Centre 4.2.2 Promote engagement of MCHS in a wide range of WSLHD consultations to provide advice and assistance 4.2.3 Routinely seek MCHS advice and expertise to ensure the District meets its obligations and commitments towards NSQHSS and relevant health and multicultural policies

Westmead Dermatology Department

WSLHDMCH Committee, MCHS, TMHC, Statewide multicultural health services

4.2 Maintain formal links with statewide and District multicultural health services to access advice and expertise

WSLHDMCH Committee, MCHS

District Executive, Standard 2 Committees, MCHS

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WSLHD Multicultural Health Plan 2022-2025