#1829_WSLHD_Multicultural Health Plan_2B_WEB

Strategic Priority 6: Our organisation seeks to ensure that consumers, their carers and families can access professional healthcare interpreters when required and that infrastructure is in place to support the efficient provision of services.

Strategy

Main gaps

What will we do

Major lead, stakeholder and partners

Refer to 3.2.1, 3.2.3, 3.2.4, 3.2.5

Interpreters leave after 30 min to another appointment / not enough time to discuss complex cases Difficulties in booking interpreters in some languages No evidence on Working with health care interpreters Policy (2017) implementation and limited awareness among staff Lack of training on working with HCIS

6.1 Improve access to and efficiency of interpreter service provision using appropriate infrastructure including video interpreting 6.2 Implement the NSWHealth policy: Interpreters- Standard Procedures for Working with

HCIS, WSLHD Policies and Procedures

6.2.1 Develop and implement plan and monitor the implementation of NSW Health Policy Directive PD2017_044: Interpreters-Standard Procedures for Working with Health Care Interpreters

Refer to 3.1.1, 5.2.5, 5.2.6

Health Care Interpreters

Strategic Priority 7:

WSLHD leaders promote and improve cultural responsiveness.

Strategy

Main gaps

What will we do

Major lead, stakeholder and partners

WSLHDMCH Committee, People and Culture, Diversity & Inclusion Sponsor, Organisational Development & Learning, EDs / GMs People and Culture, Diversity & Inclusion Sponsor Director Allied Health, WSLHD MCH Committee WSLHDMulticultural Health Committee, OD&L, MCHS

7.1.1 Improve the cultural responsiveness of departments, services and staff by identifying cultural responsiveness as a priority focus area and developing targets to measure and monitor improvements

WSLHD does not currently have strategic or operational plans to address cultural competence and responsiveness

7.1 Cultural responsiveness is championed by senior leaders

7.1.2 Develop a cultural competency framework as identified in WSLHD Cultural Framework / Diversity and Inclusion strategy

7.1.3 Recommend two HETI online training modules Working in Culturally Diverse Contexts or its equivalent (Course Code: 39962639) and Meeting the Health Needs of Refugees (CC: 116308950), as mandatory for WSLHD staff

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WSLHD Multicultural Health Plan 2022-2025