#1829_WSLHD_Multicultural Health Plan_2B_WEB

Improved communication and health literacy • Building our workforce capacity to effectively communicate with CALD patients and consumers through new and existing educational opportunities • Having strategies, tools and skills to develop decision- making capacity of CALD patients and their ability to actively engage in their care and management of their health. Improved engagement, participation and partnerships • Having strategies and commitment to engage and support participation of CALD patients, consumers and communities in strategic and service planning, developing care and service models, projects and quality improvement initiatives • Ensuring CALD patients, consumers and communities are included in projects and research by mechanisms to ensure their participation • Expanding partnerships with key multicultural, refugee health and community partners to guide, support and enhance the work of WSLHD services and programs.

Improved data collection on identities, needs and experiences

• Ensuring accuracy of data collected in eMR on country of birth, language spoken and need for interpreters • Understanding of priority health needs and issues impacting access to health services and health outcomes for CALD patients, consumers and communities including refugee and small and emerging communities. Identified initiatives align with the District and NSW Health plans and policies and comprise a mix of actions that are already underway and new initiatives for clinical and non-clinical services. They are based on the principles of quality and safety, access and equity, person centred care, engagement and empowerment, community development and collaboration, and evidence based practice. Governance, implementation and monitoring The WSLHD Multicultural Health Committee is responsible for overseeing the overall implementation of the Plan and monitoring progress achieved against the identified priorities and actions. The Plan also identifies specific internal clinical and non-clinical departments and services responsible for leading and supporting the implementation of identified improvements, and annual reporting on their progress to the WSLHD Multicultural Health Committee.

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WSLHD Multicultural Health Plan 2022-2025