#1829_WSLHD_Multicultural Health Plan_2B_WEB

Our Vision We endeavour to partner with members of culturally and linguistically diverse communities to plan, deliver and evaluate equitable, accessible, safe, culturally responsive and high quality services and care. Our vision is to provide exceptional care and services with no barriers, so culturally and linguistically patients, carers, families and communities are well informed and supported to achieve best possible experience and health.

Overarching Principles

Engagement and empowerment • Consumers and the community are included in decisions about their care and health services that affect them • Consumers and the community are engaged or invited into activities directed at improving services and care • Consumers and community are supported by effective communication in their preferred language and through a range of communication mediums (i.e. verbal, written and multimedia). Community development and collaboration • Feedback is sought from consumers and the broader community and they are engaged in developing solutions including co-design where appropriate and relevant • Working in partnership and collaboration with our communities. Evidence based practice • Programs and services are evidence based and/or supported by best practice in working with migrants and refugees • Understanding health and health literacy needs of CALD communities including emerging groups and challenges that impact on their physical, psychological and emotional health outcomes • A commitment to testing and implementing research/ quality improvement innovations and interventions to determine what works well with diverse populations and communities • A commitment to evaluating, publishing and translating our research and improvement work into practices.

Access and Equity • Access to quality health services that recognise and respect people’s linguistic and cultural background • Access to appropriate health information which is easy to understand • Timely access to public health services including mental health and oral health for vulnerable populations • Access to targeted health promotion and health education to support people to successfully navigate the Australian healthcare system and achieve optimal health • Equitable access to public healthcare and support for vulnerable groups • Equitable access and support to navigate the healthcare system and support system. Person centred care • Health policies, programs and services are respectful • Programs and clinical responses are responsive to individual health needs including: cultural, social, emotional and spiritual • Staff capacity is built and supported ensuring patients receive easy to understand information and effective communications about care and treatment options so they can participate in shared decision making about their treatment. and sensitive to socio-cultural contexts • Patient individual experience is valued

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WSLHD Multicultural Health Plan 2022-2025