NSW Health WSLHD Safety & Quality Account 2020-21

Snapshot of key achievements 2021-2022

COVID-19 Vaccination Program Western Sydney Local Health District provided a total of 552,853 vaccinations to both staff and community members through the Westmead Hospital, Blacktown Hospital, Kimberwalli (page 53) Granville and Qudos Bank Arena (page 32) vaccination centres and through means of community outreach and low sensory clinics (page 31). COVID-19 inTouch The COVID-19 inTouch program was developed to monitor and treat COVID-19 patients in the community who were at risk of hospitalisation. InTouch provided support to over 14,000 patients and continues to grow, improve and adapt to continue meeting the needs of the western Sydney community (page 33). INTOUCH PROVIDED SUPPORT TO OVER 14,000 PATIENTS AND CONTINUES TO GROW Telehealth and Video Interpreting Throughout 2021, virtual care (formerly known as telehealth) was increasingly used throughout all services in WSLHD to continue to deliver accessible, COVID-safe care to the western Sydney community via means of video conferencing and phone consults. New models of care were designed, implemented and evaluated by staff and interpreters were heavily utilised to ensure information was appropriately communicated. SafeHaven As a part of the Towards Zero Suicides program, Safe Haven was developed as a drop-in service providing an alternative to ED presentations for people in suicidal distress/crisis. The service was co-designed with young people with lived experience and is staffed by Mental Health Services Peer Workers (page 42).

Top: WSLHD Qudos Arena Vaccination Clinic Opening. Sophie Wehrle (Vaccinating Student). Middle: Blacktown Diabetes Telehealth Best Care Medical Clinic. Left to right: Dr Abu Kabir (GP), Sham Kumar (Patient), Sharon McClelland (Community Diabetes Nurse Consultant). Bottom: From left, Redbank House Safe Haven peer workers Mitchell Farrell and Aishah Mohammed. Year 12 students wait for their vaccinations at Qudos Bank Arena.

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