NSW Health WSLHD Safety & Quality Account 2020-21

A workplace culture that drives safety and quality

People Matter Employee Survey The People Matter Employee Survey (PMES) is the NSW Public Sector’s annual employee engagement survey. Within WSLHD the survey is branded as Our Say as part of the Our Place, Our People Culture Strategy. This year, 34% of WSLHD employees completed the People Matter Employee Survey.

WSLHD staff identified the following strengths (% favourable)

Role Clarity & Support

Risk & Innovation

Wellbeing

Customer Service

Job purpose & Enrichment Our jobs provide us opportunities to use a variety of skills

We have people at work who care about us

We understand what is expected of us to do well in our job

We feel comfortable raising risks at work with our Manager

Our workgroup considers customers when planning our work

86%

81%

77%

77%

76%

Areas for improvement (% favourable)

Recognition

Action on Results

Grievance Handling

Communication & Change Management We believe change is managed well in our organisation

Recognition

We feel Senior managers listen to employees

We are confident our organisation will act on the results of this survey

We receive adequate recognition for our contribution from our organisation

We have confidence in the way our organisation manages grievances

36%

37%

39%

39%

40%

2021 WSLHD People Matter Employee Survey. The results of this survey have led to the development of the ‘Our Recognition’ Framework and ‘Reporting Back’

Reporting back Employee culture is directly linked to patient safety and quality. WSLHD is committed to listening to its employees to improve the employee experience. To achieve this, senior leaders across the District take an action planning approach to review their results and identify potential initiatives before documenting these in a PMES Action Plan. Each facility and service is required to report back each quarter on the actions in place to address the priorities identified out of the PMES. These plans are reported on the Our Place. Our People. Intranet site for staff to access.

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