NSW Health WSLHD Safety & Quality Account 2020-21

Integrated and community health

COVID-19 testing In peak of the pandemic over 55 testing clinics were available right across WSLHD. Set up to be responsive to COVID risk in the community, based on locations of COVID-19 clusters or low testing rates, local sites were established that were accessible to the community and ensured culturally and linguistically tailored testing model. These testing clinics were promoted widely with communication campaigns on social media channels and radio, public service announcement in multiple languages for distribution around local language stations and ethnic media radio interviews, use of interpreters, and development of collateral communication packs for Councils, WentWest (Western Sydney Primary Health Network), Police Area Command and the multicultural health team. COVID-19 testing is an important part strategy to manage COVID-19 in the community. For children, testing can be very overwhelming. To support parents and children, a multilingual COVID-19 testing for Children’s Booklet was developed. Over the last year, 15,000 copies of this booklet were distributed throughout the community to make COVID-19 testing a little less scary.

Multicultural COVID Safety Champions Multicultural COVID-19 Safety Champions were a network of staff and community members who liaised with community leaders to share: • Public health alerts and COVID-19 information. This included translating to common local languages to WSLHD • Translated fact sheets in over 15 languages, as well as a short message/ social media tiles on mask wearing and testing clinic locations • Outreach to local RSL clubs and local community groups to provide collateral packs and information for their channels • Healthcare interpreters on site at COVID-19 clinics • Supported the homeless population in collaboration with NSW Ambulance to offer testing and vaccination • Integrated Chronic Care Program (ICCP) and COVID-19 drive through clinic staff provided education in health literacy and teach-back techniques to enhance patient understanding

170 vaccination education sessions

181 CALD forums and COVID-19 safe behaviour education sessions

560 resources 26 languages translated in

26 outreach clinics

established

External partnerships with the Ministry of Health, NSW Education, NSW Police NGOs and religious leaders

Over 2000 vulnerable individuals supporting to book vaccination appointments

500 community contacts Regular COVID-19 updates to

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