NSW Health WSLHD Safety & Quality Account 2020-21

Contents

Acknowledgment

2

Chief Executive Foreword

3

Our Commitment to Safety and Quality

6

About WSLHD

8

Our Care at a Glance 2020-2021

11

Snapshot of Key Achievements 2021-2022

12

Governance for Safety and Quality in WSLHD

14

National Standards and Accreditation

15

Improving the Patient and Carer Experience

16

How we measure what we do

17

Patient Experience Initiatives

17

Patient Experience Week 26-29 April 2022

19

Community and Consumer Engagement

20

A Workplace Culture that Drives Safety and Quality

22

Our Place. Our People. Our Culture.

22

Staff Member of the Year Awards

26

2021 Quality Award Winners

27

COVID-19

30

COVID-19 Vaccination

31

COVID-19: Care in the Community

33

COVID-19: Care In Hospital

35

4