Safety & Quality Account 2020-21 | 2021-22 Future Priorities

Improving the Patient and Carer Experience WSLHD Safety & Quality Account

COMMUNITY AND CONSUMER PARTNERSHIP FRAMEWORK 2021-2025 In 2021, WSLHD released our new Community and Consumer Partnership (CCP) Framework 2021-2025. WSLHD has a strong commitment to strengthening partnerships with our consumers and achieving shared goal of delivering safe, high-quality, and patient-centred care to the community.

PHOTO: Consumer

representatives visit Westmead

Hospital before the COVID-19 outbreak.

The CCP Framework 2021-2025 sets clear goals which WSLHD is committed to achieving, including: • Recruitment of consumers that are reflective of our diverse local communities and providing training and skills to equip them as a WSLHD consumer representative • Supporting increased partnership opportunities between staff and consumers • Promoting social care and health literacy in our communities in partnership with community and consumer leaders • Promoting the engagement of consumers as research partners across WSLHD.

The CCP framework builds on the realised goals of the 2015-2020 framework, in which WSLHD achieved: • Increased consumer and community involvement in our committees • Strengthened relationships with key organisations and communities across WSLHD, including the Western Sydney Primary Health Network, the Western Sydney Community Forum and the Parramatta Koori Interagency • Improved systems to strengthen and understand consumer engagement, including the continued usage and promotion of the My Experience Matters platform. We understand the importance of consumer feedback in understanding what is important and in shaping safety and quality initiatives.

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