Safety & Quality Account 2020-21 | 2021-22 Future Priorities

Our Commitment to Safety and Quality WSLHD Safety & Quality Account

SHARED LEARNING AND THE DRIVE TO IMPROVE PATIENT SAFETY

PARTNERING WITH CONSUMERS WSLHD works in partnership with community members, consumers and key organisations to plan, deliver and evaluate healthcare, leading to better quality, safety and patient outcomes. Assessing the human experience, understanding the maturity of our organisation (through patient feedback), and working locally with patients and caregivers will allow us to elevate the human experience for everyone. We will use the Elevating the Human Experience Guide to Action and build capacity in WSLHD to include the consumer voice through the every level of the organisation in a systematic, authentic, meaningful part of daily business. Broader linkages across the community provide the mechanism for change at the population health level. The National Partnering with Consumers Standard focuses on supporting patients, carers and consumers to be actively involved in decisions about their care. WSLHD continues to monitor and develop this in multiple ways such as monitoring of patient experience and feedback across all levels of the organisation, consumers as part of the Standards committees and special project working groups, consumer review of WSLHD documentation and patient stories shared from Board to Ward.

WSLHD is committed to providing the best care we can, but we also recognise that sometimes the treatment and care we provide does not meet our patients’, families’ and carers’ expectations or our own expectations. We acknowledge that any incident resulting in harm to a patient is unacceptable and all incidents are reviewed to prevent similar incidents from reoccurring. We continue to review the quality of our performance against state and national standards. Measures such as Hospital Acquired Complications (HACs) and patients’ and carers’ experience data are used to inform safety and quality agendas, identify areas for improvement and highlight areas of excellence.

PHOTO: Westmead Oral Health new students being welcomed. Left to

right: Professor Heiko Spallek (Head of School and Dean), Dr Raul Taliana (Head of Department), Garo Mazmanian (Dental Student), Jacob Wedderburn-Bishop (Dental Student), Rose Mary Nguyen (Dental Student).

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