NSW Health WSLHD Safety & Quality Account 2020-21

Snapshot of our Key Achievements 2022-2023

WSLHD has continued to prioritise safety and quality over the last 12 months.

OUR KEY ACHIEVEMENTS IN 2022-2023:

Delivering patient-centric care with enhanced care coordination via the inTouch Residential Aged Care Facility Pathway The Integration & Transformation team developed the inTouch Residential Aged Care Facility (RACF) pathway to keep residents with acute health concerns out of hospital by offering direct access to specialist advice via telehealth. From 1 April 2022 to 31 March 2023, the inTouch RACF pathway received 3,131 referrals for residents living in 65 Residential Aged Care Facilities (RACFs) across WSLHD. The service achieved 1,306 emergency department avoidances over these 12 months, resulting in an overall emergency department avoidance rate of 31%. Launch of the WSLHD Disability Inclusion Action Plan The inaugural WSLHD Disability Inclusion Action Plan was launched in November 2022 and sets out specific actions that will be undertaken across the LHD, to support equitable access to services and employment for people with disability in the Western Sydney area over the next three years. Opening of the Westmead Hospital Mother and Baby Unit In March 2023, Westmead Mother and Baby Unit was opened to support mothers to remain with their infant during psychiatric care and prevent the effects of separation on the parent-infant relationship. Launch Of New Consumer Partnership Committees (CPCs) Embedding consumer engagement at a local facility/service level has been promoted through the establishment of Consumer Partnerships Committees (CPCs) in 2022 at each facility. Whilst the District Consumer Council remains an active, vibrant, and peak district Consumer Council, the CPCs engage Consumer Representatives and staff to co-design and partner at a local facility/ service level. WSLHD Patient Experience Coordinators Top the State in GoShare Bundle Distribution in March 2023 GoShare is a cloud-based platform from which bundles of health literate information (video or text) can be sent directly to patient’s mobile or tablet devices. Bundles of information can be sent in various languages to patients attending WSLHD Emergency Departments (EDs), including videos explaining what to expect in the Emergency Department.

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Safety & Quality Account 2022-2023 Western Sydney Local Health District

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