NSW Health WSLHD Safety & Quality Account 2020-21

Foreword

Western Sydney Local Health District (WSLHD) is committed to delivering exceptional healthcare services. At the heart of our mission lies a fundamental belief that every individual deserves access to healthcare that is not only comprehensive but, above all, safe and of the highest quality. We recognise that every individual is unique, and it is this very diversity that enriches our communities. Our commitment is to embrace this diversity, to foster a culture of inclusivity, and to ensure that healthcare is accessible to all members of Western Sydney. In this account, we explore our dedication to delivering safe and high-quality care. We reflect on the strategies, initiatives, and efforts of our staff in partnership with patients, families, and carers, putting patient safety and the provision of exceptional care at the forefront of their responsibilities. This account is a testament to our dedication to learn, grow and evolve as a Local Health District. It serves as a reminder that safety and quality are daily practices built into our ‘Business as Usual’ approach to providing high-quality care. We are immensely proud of what we have achieved over the last 12 months. The first half of this account highlights our focus on moving towards a comprehensive approach to healthcare delivery where various health and social support services are coordinated and interconnected to provide a seamless and holistic experience for patients. This approach focuses on breaking down silos between different agencies to enhance the quality, safety and efficiency of care. The second half of this account focuses on the delivery of safe and quality care in our five hospitals and over 100 health services. As we look ahead, our resolve to enhance safety and quality care remains as our focus. It is our privilege and responsibility to serve the diverse and vibrant communities of Western Sydney, and we stand firm in our pursuit of healthcare excellence. We extend our gratitude to our dedicated healthcare teams, community partners, and, most importantly, our patients and their families and carers, for their trust and collaboration. Together, we continue to strive for a healthier, safer, and brighter future for all communities in Western Sydney.

Graeme Loy WSLHD Chief Executive

Loretta Di Mento WSLHD Board Chair

Safety & Quality Account 2022-2023 Western Sydney Local Health District

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