Womens Health Business Case Report

Proposed outcome assessment tools for the Women’s Health Program Validated Tools • Depression Anxiety and Stress Scale-21 (DASS-21) - a set of three self-report scales containing 21 items designed to measure the emotional states of depression, anxiety and stress.

Applicability for presenting issues • Emotional/Mental Health: DASS21; GAF; K10; PWI • Physical/Medical Health: PWI • Domestic and Family Violence/ Sexual Abuse & Relationships: DASS21; GAF; K10; PWI • Financial/Legal/Social: PWI

• Global Assessment of Functioning (GAF) - is a numeric scale used by mental health clinicians and physicians to subjectively rate the impact of psychosocial symptoms on day-to-day life. • Kessler 10 Psychological Distress Scale (K10) - a simple measure of psychological distress. The scale involves 10 questions about emotional states each with a five-level response scale. • Personal Well-being Index (PWI) - contains seven items of satisfaction, each one corresponding to a quality of life domain: standard of living, health, achieving in life, relationships, safety, community- connectedness, and future security. A single client survey tool, implemented across all Women’s Health Centres (with tailoring of language for specific services, where required), which addresses the following: Outcomes • Has your knowledge about your health or other conditions improved? • Are you more ready to take action to improve your health or other condition (such as suggested actions, goals, referrals to additional supports etc)? • Are you taking more actions to improve your health or other conditions? • Has your health or other condition improved? • Have you been able to maintain improvements in your health or other condition? Experiences • Did you find these services inclusive and easy to access? • How well understood did you feel? • How comfortable did you feel discussing your health, feelings and experiences? • How satisfied were you with the quality of advice and guidance you received?

Non-Validated Tools

Applicable to all clients, regardless of presenting issue.

Fig 12: Proposed Outcome Assessment tools for the Women’s Health Program

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Sustainable Investment in the NSWNGOWomen’s Health Program