Womens Health Business Case Report

6.2 APPENDIX B Detailed Proposal Costings for Individual Women’s Health Centres Women’s Health Program. Presented as a Supplementary Publication

APPENDICES

6.1 APPENDIX A – Financial Modelling Assumptions A. SERVICE DELIVERY MODEL Calculation of the number of FTE professional staff needed to deliver each component of the service model is based on standardised session lengths and estimated no-show rates. Standardised no-show rates reflect the operational realities of working with a predominantly socio-economically disadvantaged client group, many of whom are experiencing significant complex trauma and/or threats to their safety as a result of Domestic & Family Violence. Whilst Centres work to keep these rates low through appointment confirmations and reminders, safety considerations for women are paramount and may limit capacity to make direct contact via phone, SMS or email. Table 1 shows standardised session lengths, no-show rates and indicative professional roles applied to each service component in the model.

Service Component

Standardised Session Length

Standardised No-Show Rate*

Indicative Professional Roles assigned to Delivery

Core Services Intake & Assessment

1.25 hours

NA

Intake & Assessment Counsellor

Trauma-Informed Counselling

1.25 hours

17%

Counsellor

Emergency Assistance, Integrated Care & Referral

1.5 hours

17%

Integrated Care Coordinator

Core Holistic Services Complementary Therapies

1 hour

5%

Massage Therapist; Acupuncturist; Naturopath; Nutritionist

Therapeutic Groups

2.5 hours

NA

Counsellor

Health Education & Skills Development Groups

2 hours

NA

Counsellor; Complementary Therapist; Practice Nurse or Nurse Practitioner; Health Promotion Officer

Support Groups

2 hours

NA

Counsellor

Physical Activity Groups

1.25 hours

NA

Group Instructor

Core Clinical Services Women’s Health Clinical Consultations

0.5 hours

5%

Women’s Health GP Practice Nurse or Nurse Practitioner Women’s Health GP Practice Nurse or Nurse Practitioner

Health Screening & Reproductive Health Procedures

0.75 hours

5%

Allied Health – Psychology

1 hour

17%

Psychologist

Allied Health – Other

1 hour

5%

Dietitian; Physiotherapist

Table 1: Standards for Women’s Health Program Service Components

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Women’s Health NSW – October 2022