Year in Review 2021

Above WSLHD Multicultural Health Community Educator Officer Ngatho Mugo.

Building Our Staff Culture Amidst all the pandemic activity, our Culture team has enjoyed a positive year with many positive changes. A Flexible Working Policy has been released to support our employees. WSLHD promotes flexible working, acknowledging the different needs and preferences employees may have with respect to how they work.

We successfully launched the WSLHD Culture Statement ‘Our Place Our People’ this year, with immediate priorities in the areas of Leadership, Behaviours and Communication, which was supported by a communication pack and associated branding. We started to develop a district wide reward and recognition framework as well, commencing with the launch of our ‘Years of Service’ recognition award, and the subsequent recognition of over 10,000 staff. We continued our work in the areas of cultural capability, with the Disability and Inclusion Action Plan developed ready for launch. We implemented new processes for self-reporting, and commenced a new program called ‘Ask the Question’ to help staff engage with the Aboriginal Community on their personal preferences on service needs. We also continued our ‘Respect the Difference’ training across the district.

Our People and Culture team supported significant resourcing changes in the COVID-19 response including establishing and resourcing testing clinics, entry screening stations, managing temporary service closures and the effective redeployment of staff, surge planning, red and amber wards, new COVID-in-the-community services, vulnerable healthcare worker risk assessments, working from home arrangements and COVID-19 workforce advice. The WSLHD Organisational Restructure was also completed in early 2021. Successful consultation with staff and unions led to the implementation of a district wide Clinical Network structure supporting the development of clinical specialties, while allowing each facility or service to remain focussed on the operational aspects of healthcare delivery.

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