Year in Review 2021

WHAT WE DO

Western Sydney Diabetes Western Sydney Diabetes (WSD) rapidly adapted to the COVID-19 pandemic with the establishment of ‘WSD Virtual Care’ with telehealth and cloud based digital solutions, replacing face to face consultations. WSD’s educational forums and events were held virtually including a 2020 Masterclass Series that ran over 10 weeks to provide support and education to health care professionals on evidence-based practice for the management of type 2 diabetes. In addition, more than 10 forums were held during this financial year targeting both health professionals and consumers respectively, and covering topics such as diabetes and mental health, childhood obesity, and eating well. WSD’s community engagement continues to thrive with Healthy Living Toongabbie and the support of a new Filipino Leaders Group. Patient Reported Experience Measures (PREMs) and Patient Reported Outcome Measures (PROMs) Patient-Reported Outcome Measures (PROMs) capture patients’ perspectives on how illness or care impact their health and wellbeing. Patient-Reported Experience Measures (PREMs) assess the patient’s experience and perception of their healthcare. There were 876 PROM and 827 PREMS collected during 2020/2021. The program aims to enable patients to provide direct, timely feedback about their health-related outcomes and experiences to drive improvement and integration of healthcare across NSW. Residential Aged Care Facilities COVID-19 Response Integrated and Community Health (ICH) leveraged the existing relationships through the Public Health Unit, to engage the 64

Above, from top Westmead Patient Experience Officers - Kerrie Lloyd, Karren Hay, Hind Abdel Halim, Sandra Byrne, Guneet Dhillon, Katherine Mason, Christine Fryer. Blacktown Community Diabetes Nurses Theresa Tang, Sharon McClelland, Sian Bramwell.

Residential Aged Care Facilities (RACF) across western Sydney in COVID-19 readiness. Collaborative engagement allowed the sharing of expertise including infection prevention and control principles, PPE education, and clinical advice from infectious diseases, geriatrics, palliative care, and public health. Continued engagement through an Advisory Council, Steering Committee, and weekly webinars enabled a desktop COVID-19 outbreak scenario to facilitate a safe simulation and testing of interagency responsiveness between the RACF, WSLHD and the PHN and lines of communication.

Patient-Reported Outcome Measures (PROMs) capture patients’ perspectives on how illness or care impact their health and wellbeing.

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