Year in Review 2021

OUR SPECIALITY SERVICES

Above, from left First patient George Nicholas (96 years old) with Nurse Sepalika Rapnappuli being treated in the triage area. WSLHD Humans of the Hospital Interpreter Rajendra Nadesan.

Integrated and Community Health

Integrated and Community Health continues to partner with a broad range of stakeholders to provide patient centred care and respond to the dynamic needs of the community.

Research Virtual Launchpad The Integrated & Community Health (ICH) Research and Evaluation Launchpad is an initiative to support understanding of evolving community needs, inform program development and refinement and increased staff satisfaction. Western Sydney Diabetes Virtual Care won the ICH Achievement in Integrated and Community Excellence (AICE) Awards 2020. Western Sydney Diabetes produced 12 academic presentations, 8 accepted peer-reviewed publications, 7 Posters and 11 Abstracts for Australasian Diabetes Congress 2020. Integrated and Community Health is passionate about the delivery of the right care, at the right time, in the right place. Child and Family Health Services commenced an evaluation to ensure sustainability, capability and capacity of the service now and into the future. A $500,000.00 National Health and Medical Research Council (NHMRC) Grant was awarded to translate and scale successful research program ‘Parenting Plus’ across Integrated and Community Health. The program aimed to improve and validate Integrated Chronic Care service delivery as well as measure and identify low health literacy and its impacts, particularly during the COVID-19 pandemic. Child and Family Health research evaluation

World-leading research paper WSLHD Public Health Unit published a world-leading research paper in the Centres for Disease Control and Prevention, Emerging Infections Diseases Journal in April 2021. The study demonstrated airborne transmission of COVID-19 from a choir singer in a Western Sydney Church. Public Health Unit Published Paper: ‘Epidemiologic Evidence for Airborne Transmission of SARS-CoV-2 during Church Singing, Australia, 2020’ (Katelaris et al., 2021) Health Care Interpreter Service (HCIS) leveraged technology to overcome barriers and provide essential services to the community during the COVID-19 pandemic. HCIS introduced a new mode of video interpreting, while replacing most of onsite with phone interpreting. In the last financial year 6% of services were delivered via video, 81% via the phone and 13% onsite for critical and complex cases. In addition to their core business, HCIS also supported hotel quarantine providing over 91,000 phone interpreting sessions in 85 languages by June. HCIS has also been supporting all COVID-19 Vaccination Clinics since May. Health Care Interpreter Service

2020/2021 KEY STATS

91,000+ PHONE INTERPRETING SESSIONS SUPPORTED BY HEALTH CARE INTERPRETER SERVICE

27,195+ WESTERN SYDNEY COVID-19 COMMUNITY RESOURCES WEBSITE VIEWS

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