Rockcote Sales Guide

GROWTH / MAINTAIN / KEEP Incoming Customer Calls

Customers will often contact you directly requesting you to see them.

Do not take the easy option of dropping everything and doing this at the expense of your plan. You may be able to fit it into your schedule later in the day or for the next day or solve it over the phone. It can be tempting to prioritise a customer request after doing calls all day on people who don’t particularly need to see you, but your call numbers will suffer. If you must do it now, do it, then get back to your planned day.

These calls will need to be qualified to determine if they are a Maintain, Grow, or Keep situation, and you will need to schedule them accordingly.