Rockcote Sales Guide

KEEP Resolving Site Issues, PI’s

Assist customers on site to identify solutions. Respond don’t react.

Responding to customer complaint and carrying our Product Investigations. These may come from Tech Sales or directly from applicator or distributor. While these are very important because we strive to be easy to business with who stands behind their brand, we need to respond, not react. You may be able to fit it into your schedule later in the day or for the next day or solve it over the phone.

Acknowledge, prioritise, and schedule into your calendar. Ensure all details are captured into CRM to allow for quick response from Technical Team. Nothing should be committed to during fact finding discussions.