#1829_WSLHD_Multicultural Health Plan_2B_WEB

Strategic Priority 2:

WSLHD has systems and processes in place to support assessment, care planning, care delivery and transfer of care that meet the cultural and linguistic needs of consumers.

Strategy

Main gaps

What will we do

Major lead, stakeholder and partners

EDs / GMs, MCHS

2.1.1 Ensure CALD consumers/service users from a range of cultural groups, including vulnerable groups, are included in the development of new service models and models of care 2.1.2 Develop a culture of service delivery that is respectful of and tailored to the cultural and health needs of CALD consumers, including vulnerable groups 2.1.3 Collaborate with key stakeholders including primary health care providers, universities and multicultural health services, both statewide and local, to develop strategies to address the identified priority needs of CALD consumers, including vulnerable groups 2.1.4 Improve health literacy of CALD consumers, including vulnerable groups through the use of a range of initiatives which are evidence based and developed in collaboration with CALD consumers 2.1.5 Develop effective working relationships and partnerships with WSLHD Multicultural Health Services to support WSLHD services in the development of strategies that are responsive to the cultural and health needs of WSLHD CALD consumers and communities 2.1.6 Assess the need for establishing Westmead Dermatology Department Genital Dermatology Clinic and Pigmentation Disease Clinic 2.1.7 Partner with relevant stakeholders including CALD consumers to review Maternity Liaison Officer and Bilingual Health Worker service models and develop a new model to meet the current needs and demands 2.1.8 In consultation with relevant stakeholders, review NSW Education Program on (Female Genital Mutilation/Cutting) FGM/C community education and clinical response service models and develop new models to meet the current needs and demands 2.1.9 In consultation with relevant stakeholders review Transcultural Mental Health Centre (TMHC) referral pathways to improve Primary Care and community access to TMHC allowing them to refer identified at-risk CALD clients, including refugees 2.1.10 Develop specific Model of Care for clients who seek services from TMHC and are not attached to a NSW Health mental health services

Dermatology Department Westmead – need for establishing Genital Dermatology Clinic and Pigmentation Disease Clinic Maternity services access to antenatal classes and support of patients across acute services – Maternity Liaison Officers (MLOs) Referral to Transcultural Mental Health Centre (TMHC) –bilingual/bicultural clinicians/counsellors by non-MH services including GPs, community organisations

2.1 Develop models of care and other relevant strategies to meet the needs of CALD

EDs / GMs, MCHS, OD&L

WSLHDMCH Committee, MCHS, WSPHN, TAFEs, Universities, Statewide multicultural health services EDs / GMs, HLH/USYD Lab, MCHS, Population Health, Western Sydney Diabetes

EDs / GMs, MCHS, HLH/ USYD Lab

Westmead Dermatology Department

Multicultural Health Services, Women’s and Children’s Health Services BMDH & Westmead, Auburn Hospital

Multicultural Health Services, NSW Education

Program on FGM/C Strategic Response Committee, MoH

Transcultural Mental Health Centre (TMHC), WSPHN, WSLHD Mental Health Services

TMHC, WSPHN, WSLHD Mental Health Services

2.1.11 Identify funding source to support increase in referrals

TMHC, WSPHN, WSLHD Mental Health Services

TMHC, WSPHN, WSLHD Mental Health Services

2.1.12 Expand pool of TMHC sessional bilingual/ bicultural clinicians (and train and provide clinical supervision) to meet demand resulting from new referral pathways

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WSLHD Multicultural Health Plan 2022-2025