#1829_WSLHD_Multicultural Health Plan_2B_WEB

Strategic Priority 3:

WSLHD uses clinical record systems to track and monitor professional interpreter need and use.

Strategy

Main gaps

What will we do

Major lead, stakeholder and partners HCIS, WSLHD MCH Committee, OD&L

3.1.1 Develop a training module about HCIS by HCIS and recommend it as mandatory for frontline clinical and non-clinical staff 3.1.2 Support HCIS to advocate with the MoH to implement mandatory HETI module about Health Care Interpreter Services, including the awareness of Policy Directive, for all clinicians across NSW Health 3.1.3 Promote the PD2017_044 to clinicians, specifically their obligation to book a professional interpreter, document interpreter’s presence in eMR, or reasons for not engaging interpreters 3.1.4 Develop, implement and monitor a process to ensure HCI attendance if required. This will also include recording in eMR reasons for not providing a HCI as per Interpreter Policy 3.1.5 Develop and implement a 6 monthly audit to monitor and collect data on interpreter provision to patients identified as requiring interpreters 3.1.6 Report audit results to District Health Care Quality Committee and Standard 2 Committees and work on improving the use of interpreters based on identified issues and trends 3.1.7 Improve ims+ reporting on incidents related to engagement of and access to interpreters and communication issues related to CALD patients and work on improvements 3.2.1 Continue the ongoing implementation of video interpreting across WSLHD as the best alternative to face to face while enabling faster access to interpreters 3.2.2 Implement a more sophisticated booking system that will enable users to request interpreters online 3.2.3 In consultation with clinical services review and improve block booking and utilisation of interpreters’ time 3.2.4 Continue monitoring needs for interpreters in new emerging, rare and high demand languages and ensure access is improved 3.2.5 Improve access to face to face or video interpreting for clinical settings where telephone interpreting is not suitable

Interpreter attendance not routinely recorded in eMR Issues with interpreter access are not routinely reported as incidents through IMS+ Reasons for not providing interpreters are not recorded

3.1 Have strategies in place to ensure implementation of the NSW Health policy directives Standard Procedures for Working with Health Care Interpreters and monitor compliance that professional interpreters have been used as required by the policy

HCIS, EDs / GMs

HCIS, EDs / GMs

HCIS, EDs / GMs

HCIS, EDs / GMs

HCIS, EDs / GMs, Standard 2 Committees

EDs / GMs, HCIS, Clinical Governance

HCIS, EDs / GMs

Difficult access to face to face interpreters Difficulties in booking interpreters – waiting time on the phone to book Not enough time allocated for appointments Better access to face to face or video interpreters – telephone interpreters result in delays in procedures

3.2 Have strategies in place to address unmet demand for professional interpreter

HCIS, EDs / GMs

HCIS, EDs / GMs

HCIS

HCIS, EDs / GMs

Strategic Priority 3 continued over...

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WSLHD Multicultural Health Plan 2022-2025