#1829_WSLHD_Multicultural Health Plan_2B_WEB

Strategic Priority 8:

WSLHD assesses the cultural responsiveness of its staff and addresses gaps. We embed cultural responsiveness into our wider training activities and our approach to providing services.

Strategy

Main gaps

What will we do

Major lead, stakeholder and partners

Refer to 3.1.1, 5.2.2, 5.2.3, 7.1.3, 7.1.4

Lack of training to improve skills in cultural competency / responsiveness – this training was identified by all participating EDs / GMs as a gap No systematic training on the use of HCIS and working with interpreters Cultural competency must be added as part of mandatory training (online/ face to face) for staff awareness Knowledge of cultural sensitivity towards the end of life matters Staff not aware of existing training modules on culturally responsive care

8.1 Develop and implement strategies to build the cultural responsiveness of staff

Organisational Development & Learning

8.1.2 Explore opportunities to establish a new training position within Organisational Development and Training team to support development and delivery of CALD competency training across the organisation 8.1.3 Partner with MCHS on projects and initiatives to improve mainstream services cultural responsiveness and knowledge about best practice with CALD consumers

EDs / GMs, Population Health, MCHS

Refer to 3.1.1, 7.1.3

8.2 Increase in the proportion of staff participating in My Health Learning modules relating to culturally responsive care and working with interpreters 8.3 Develop and implement local surveys to measure CALD consumers experience of care/ service 8.4 Aim to achieve a high proportion of Good/Very Good overall rating of care in the Bureau of Health Information, Admitted Adult Patient Survey (respondents who speak a language other than English at home)

Organisational Development & Learning Training, WSLHD MCH Committee

8.2.1 Monitor participation in culturally responsive care training modules and report annually to WSLHD MCH Committee to identify trends and needs for improvement

Refer to 1.2.2, 1.2.3, 1.2.4, 1.2.5, 4.1.8, 4.1.9

Surveys to measure CALD consumer experience have not been widely implemented

Clinical Governance, WSLHD MCH Committee, EDs / GMs EDs / GMs, WSLHD MCH Committee, Clinical Governance

8.4.1 Monitor outcomes and review results of Admitted Adult Patient Survey, Bureau of Health Information 8.4.2 Develop strategies to improve results related to effective communication and provision of interpreters when required

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WSLHD Multicultural Health Plan 2022-2025