#1829_WSLHD_Multicultural Health Plan_2B_WEB

Strategic Priority 9:

WSLHD provides services and has designated positions to work with and respond to the needs of priority CALD communities, including people from refugee backgrounds.

Strategy

Main gaps

What will we do

Major lead, stakeholder and partners

No designated workforce and training position in OD&L team to focus on and respond to training needs and build CALD cultural competency and responsiveness across the District Westmead Hospital Dermatology Dept – need for Genital Dermatology Clinic and Pigmentation Disease Clinic Use of bilingual staff in direct service delivery – lack of consistency and guidelines

9.1 Ensure WSLHD has designated positions and initiatives and services to work with and respond to the needs of priority CALD communities including people

WSLHDMulticultural Health Committee, EDs / GMs, MCH, HCIS, Epidemiology

9.1.1 Continue to support and maintain WSLHD Multicultural Health and HCIS with designated positions to work with and respond to the healthcare needs of people from migrant and refugee backgrounds 9.1.2 Monitor and assess CALD population growth and health needs and allocate resources adequately to identified demands and needs 9.1.3 Identify, review and update priority health needs and issues for CALD communities, including smaller and emerging communities and subgroups and develop programs and strategies to support identified priority health needs

WSLHDMulticultural Health Committee, EDs / GMs, MCHS, HCIS, Epidemiology WSLHDMCH Committee, EDs / GMs, MCHS, HCIS, Population Health, Epidemiology

from refugee backgrounds

Refer to 8.1.6, 2.1.6, 5.2.5

Strategic Priority 10:

Our organisation collects accurate language, country of birth and need for interpreter data in our clinical record systems.

Strategy

Main gaps

What will we do

Major lead, stakeholder and partners

Unable to assess the accuracy of data collected. No formal process in place to check or review. Booking interpreters for first appointments – no language identified when referral made by a GP or specialist

10.1 Improve accuracy of country of birth, preferred language and interpreter required data collection

Clinical Analytics and Performance Unit, Digital Health Solution, Epidemiology, EDs / GMs, MCHS, HCIS

10.1.1 Review existing data collection systems and identify ways they can be improved to support the accuracy of the data collection and data transition between systems to improve efficiency and accuracy 10.1.2 Include the need for accurate data on COB, preferred language and interpreter required in training modules for all staff involved in entering patient data into eMR and other relevant data systems

Digital Health Solution, EDs / GMs, HCIS, Corporate Services

10.1.3 Work with WS PHN to improve information on interpreter required in GP referral processes

Multicultural Health Services, WSPHN, HCIS, NSW RHS

10.1.4 Ensure the process is reflected in health pathways to prompt GPs

Health Pathways, MCHS. WSPHN Services

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WSLHD Multicultural Health Plan 2022-2025