#1829_WSLHD_Multicultural Health Plan_2B_WEB

Strategic Priority 11:

WSLHD and its services can access clinical, population health, public health, and demographic data on CALD consumers to: • Develop an understanding of consumer service access and use, and patient journeys • Identify priority health issues and groups of consumers who are at higher risk of poorer health outcomes • Respond to the needs of these consumers, including small and emerging groups.

Strategy

Main gaps

What will we do

Major lead, stakeholder and partners

Evaluations of projects/ initiatives are done mostly in English No evidence provided

11.1.1 Utilise CALD data to plan, develop and monitor service planning and utilisation

Health Services Planning and Development, WSLHD MCH Committee, EDs/GMs, MCHS, HCIS, Population Health, Epidemiology

11.1 Use data to improve or change service design and delivery to address the health needs of CALD consumers

Refer to 9.1.3

Patient and Carer Experience, Community and Consumer Partnerships, WSLHD MCH Committee, Standard 2 Committees WSLHDMCH Committee, Epidemiology, MCHS, Population Health, Priority Populations WSLHDMCH Committee, Epidemiology, MCHS, Population Health, Priority Populations

11.1.3 Develop a process to include CALD communities in evaluation and co-design of services and programs

11.1.4 Identify indicators to assess and inform health status and risks of CALD communities and subgroups in WSLHD including new, emerging and identified vulnerable groups to identify priority health issues and needs and to plan and develop services and interventions

11.1.5 Report on emerging needs and priorities identified

MCHS, WSPHN, HCIS, NSW RHS

11.1.6 Work with WS PHN to improve data collection among primary health care services on COB and preferred language 11.1.7 Liaise with Multicultural Health, CALD service users, consumers and community members to identify needs and emerging health issues as evidence to support change 11.2.1 Identify and implement strategies/ data sets to systematically monitor WSLHD service use and needs by CALD patients/consumers

EDs / GMs, MCHS

Epidemiology, HSP&D, Population Health, MCHS

No evidence was reported through the mapping exercise

11.2 Reports on health service use and needs

considering priority population groups and include relevant data on cultural and linguistic diversity

11.2.2 Identify key services/programs to monitor for trends and impact of strategies to increase access

WSLHDMCH Committee, Epidemiology, HSP&D, Population Health, MCHS

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WSLHD Multicultural Health Plan 2022-2025