#1829_WSLHD_Multicultural Health Plan_2B_WEB

...continued Goal 2:

Strategy

What will we do

Major lead, stakeholder and partners

Patient and Carer Experience, EDs / GMs, Patient and Carer Experience, TS, HCIS

• Encourage and support people from refugee backgrounds to provide feedback on their experience of health services, including for improvement and development of culturally responsive Patient Reported Measures • Ensure My Experience Matter survey is available and implemented in relevant refugee languages (Refer to: 1.2.1, 1.2.2, 1.2.3, 1.2.5) Support the inclusion of people from refugee backgrounds in research and evaluation of services and programs (Refer to: 1.2.8, 2.1.3, 12.1.1 – 12.1.5) Support and promote opportunities for people from refugee backgrounds to contribute meaningfully to the design, delivery and improvement of clinical and non-clinical health services and programs (Refer to: 1.1.1, 1.1.2, 1.2.1,1.2.6, 2.1.1, 4.1.2)

SP 5: NSWHealth involves people in planning, providing/ developing and evaluating health services

EDs / GMs, MCHS, HCIS, REN

Patient and Carer Experience, Community and Consumer Partnerships, HSP&D, Innovation & Redesign, MCHS, HCIS, TMHC, Patient and Carer Experience, HLH

Goal 3:

NSW Health responds flexibly and collaboratively to meet new and emerging healthcare needs.

Strategy

What will we do

Major lead, stakeholder and partners

Respond to emerging needs and priorities identified in the Refugee Health Plan

WSLHD MC Committee, MCHS, HCIS, NSW RHS, WS Refugee Health Coalition, EDs / GMs District Executive, WSLHD MCH Committee, MCHS, HCIS, NSW RHS, WS Refugee Health Coalition, EDs/GMs

SP 6: NSWHealth provides equitable access to public healthcare for people from refugee backgrounds

Respond flexibly to demand for healthcare services when and where they are required

NDIS Coordinator, NDIS agencies, MCHS

Work with partners including Australian and NSW Government agencies and NGOs, carers and families to improve system and support for people with disability to equitably access the NDIS, as well as reduce the need for emergency public healthcare interventions Work with partners including Australian and NSW Government agencies and NGOs, carers and families to improve system and support for older people with disability to equitably access and navigate My Aged Care, as well as reduce the need for emergency public healthcare interventions Work with partners including Australian and NSW Government agencies and NGOs to support asylum seekers to access and navigate healthcare, as well as reduce the need for emergency public healthcare interventions Continue to work with health and social services agencies, settlement services, NGOs, WS PHN and primary care providers to improve health outcomes for people from refugee backgrounds.

MCHS, My Aged Care, CHSP programs, NSW RHS

MCHS, NGOs, LG, NSW RHS, Asylum Seekers Centres

MCHS, WS Refugee Health Coalition, TMHC, NSW RHS, NGOs, WSPHN

SP 7: NSWHealth maintains effective relationships with relevant agencies and partners

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WSLHD Multicultural Health Plan 2022-2025