#1829_WSLHD_Multicultural Health Plan_2B_WEB

Goal 2:

People are at the centre of their own care.

Strategy

What will we do

Major lead, stakeholder and partners

MCHS, WS Refugee Health Coalition, NSW RHS, WSPHN, HLH

Continue to promote statewide and local health navigation resources tailored to people from refugee backgrounds covering: • The structure of the NSW health system, including the role of specialised and mainstream services and the role of public hospitals • The role of GPs in providing healthcare • The right of consumers within the health system (Refer to: 2.1.3, 2.1.4, 5.1.1, 5.1.5) Support the co-design and provision of culturally responsive health promotion and health education programs with a focus on: • Mental health and wellbeing • Oral health • Nutrition and healthy eating • Sexual and reproductive health • Smoking and vaping cessation support and management of drugs and alcohol misuse • Prevention and management of chronic conditions (Refer to: 2.1.7, 2.1.8, 2.1.9, 5.1.1, 5.1.4) Co-design programs with a focus on: • Involving refugee communities in consumer participation and consultations mechanisms • Recognising the roles played by refugee community organisations, collaboration with and support of those organisations • Recognising the mutual learnings required by both refugee communities and health services • Identifying and engaging information networks already functioning within refugee communities (Refer to: 4.1.5, 4.2.1, 4.2.2) Continue to train and promote bilingual community educators to support people through health education and navigation of the NSW health system Ensure staff and consumers can efficiently access interpreting and language services when and where required (Refer to: 3.2.1, 3.2.2, 3.2.3, 3.2.5) Prioritise refugee languages in the translation of specific consumer health information as well as general community health promotion information (Refer to: 5.1.1) Continue to improve understanding of the role of interpreters including safety and confidentiality among people from refugee backgrounds (Refer to: 2.1.4) Improve access to training for staff on how to engage and work with healthcare interpreters when providing care and support to people from refugee backgrounds (Refer to: 3.1.1,3.1.2, 3.1.3) Support recruitment of interpreters for emerging languages spoken by emerging communities (Refer to: 3.2.4)

SP 3: NSWHealth delivers culturally responsive and trauma-informed care that responds to the diversity that exists among refugee populations

Population Health, Mental Health, Oral Health, ICCP, Sexual Health, MCHS

Patient and Carer Experience, Community and Consumer Partnerships, MCHS, Standard 2 Committees

MCHS, ECAV

HCIS, EDs / GMs

SP 4: NSWHealth provides timely and effective interpreting and language services

HCIS

EDs / GMs, TS, MCHS, TMHC

HCIS, MCHS

Organisational Development & Learning, HCIS

Continue to work with WS PHN and specialists to promote engagement of interpreters by doctors (Refer to:10.1.3 - 4)

MCHS, WSPHN, HCIS, NSW Refugee Health Service

Goal 2 continued over...

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WSLHD Multicultural Health Plan 2022-2025