Safety & Quality Account 2020-21 | 2021-22 Future Priorities

A Workplace Culture that Drives Safety and Quality WSLHD Safety & Quality Account

WSLHD offers a range of training programs all designed to improve the calibre of leadership across the District.

Training Numbers: IMS+

100% staff have notifiable access with refresher training continuing for all new and existing managers. >150 senior staff across all disciplines have been trained and have access to shared databases. More than 50 quality improvement projects are currently registered in QIDS. >200 staff across all disciplines have been trained and utilise this modality.

These include but are not limited to:

• Nursing and Midwifery Leadership pilot program – the program seeks to orientate, support and develop new Nursing Unit Managers (NUM) and Midwifery Unit Managers (MUM). The program focuses on developing knowledge, understanding and skills around core technical components of a NUM and MUM role. • Clinical Leadership Program – the program seeks to enhance the capacity of clinicians to lead sustainable system improvement and patient safety initiatives. • Senior Medical Officer Leadership Development program – the program is designed to equip senior medical leaders with relational capabilities of effective leadership. QUALITY IMPROVEMENT (QI) TRAINING In 2020-2021, WSLHD increased training for our staff on utilising quality improvement tools, clinical data, and incident information management systems. Structured education and training programs addressing Quality Improvement Data System (QIDS), Quality Audit Reporting System (QARS) and the incident management system (IMS+) have been implemented.

QIDs

QARS

BUILDING WSLHD STAFF CAPACITY THROUGH THE HEALTH LITERACY SEMINAR SERIES Bi-monthly health literacy research seminars were introduced to build capacity within the district to improve health literacy and health outcomes for our patients and consumers. A strong Health Literacy Hub Community of Practice has been developed with 1,500 members currently registered and regularly attending health literacy seminars.

We Recognise and Celebrate the Work of our Staff!

QUALITY AWARDS PROGRAM 2020 The annual WSLHD Quality Awards program acknowledges the creativity and innovation of our staff. In 2020 fifty two submissions were received.

WINNERS OF 2020 WSLHD QUALITY AWARDS INCLUDE:

Delivering Integrated Health Care – Pathways to Community Living Initiative (Mental Health Services) The aim of this program is to support people with severe and persistent mental illness who have had stays in hospital for twelve months or more. 110 patients have transitioned back into the community which would have equated to a length of stay of >555 years.

Transforming Patient Experience: Just Ask It (Auburn Hospital) The aim of this project was to increase the identification of Aboriginal and Torres Strait Islander patients presenting to Auburn Hospital. There was an increase of 62% in identification from 2017-18 to 2019-20 (YTD) of patients of Aboriginal and/or Torres Strait Islander backgrounds patients presenting to ED.

PHOTOS: Left: Just Ask It Project Team (left to right): Auburn Hospital surgical ward nurse unit manager Riki Richards, WSLHD Aboriginal training coordinator Kristy Kendrigan, outpatient nurse unit manager Tanja Nietlisbach, nursing and midwifery director Kate Murphy, acting Quality and Accreditation manager and project lead Sally Henderson, Aboriginal liaison officer Narelle Holden and administration manager Lidiya Malinov. Right: Delivering Integrated Health Care Luisa Albornoz - Pathway to community living winner 2020.

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