Safety & Quality Account 2020-21 | 2021-22 Future Priorities

About WSLHD WSLHD Safety & Quality Account

Foreword

Western Sydney Local Health District (WSLHD) is committed to providing equitable access to safe, high-quality care, as we strive to be a trusted partner in our community. It is an exciting time for WSLHD as we transform our organisation and develop a new vision to provide safe, high quality and cutting edge care to support our communities in Western Sydney.

In 2020-2021, WSLHD was guided by our Better West Strategic Priorities 2017-2021 of:

• Spending wisely • Information underpins everything we do • Patient experience matters

• Healthy people • Exceptional people • Integrated research, education & clinical care

As part of the journey to achieve our strategic priorities, the resilience of our staff across WSLHD came to the forefront in 2020 and early 2021 as we grew and improved services, increased our commitment to research, looked after our staff and planned for the future of healthcare. Over the past 12 months we have opened the Central Acute Services Building as part of the $1.1 billion dollar Westmead Redevelopment Project and launched Collaborative Commissioning with the Western Sydney Primary Health Network to drive innovation in the way we utilise acute and primary services to respond to the health needs of our community. To support the safety and quality of our services, WSLHD has launched new models of care in our emergency departments to improve the patient experience and in antenatal services to support women. We have focused on strengthening our workplace culture and in 2020 launched the Our People, Our Culture program. We have achieved all of this while continuing to lead projects and strategies in response to the COVID-19 pandemic. We have opened numerous COVID-19 testing clinics across Western Sydney, conducted over 1,000,000 COVID-19 tests and administered over 150,000 vaccine doses. The achievements of WSLHD, would not be possible without the incredible work of the people who make it happen. To all our staff, thank you for being on the frontline and your commitment and dedication to providing safe and high-quality care to all individuals who come through our facilities. The WSLHD Safety and Quality Account is an opportunity to showcase the achievements of WSLHD, our performance against NSW Health indicators and safety and quality standards, and share our aspirations for the next 12 months and beyond to drive continuous improvement and build accountability across the health sector.

GRAEME LOY CHIEF EXECUTIVE WESTERN SYDNEY LOCAL HEALTH DISTRICT

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