Safety & Quality Account 2020-21 | 2021-22 Future Priorities

WSLHD Safety & Quality Account

Contents

01 OUR COMMITMENT TO SAFETY AND QUALITY Creating a positive patient safety culture Shared learning and the drive to improve patient safety

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Partnering with consumers

02 ABOUT WSLHD Our community

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03 OUR CARE AT A GLANCE 2020-2021

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04 SNAPSHOT OF KEY ACHIEVEMENTS 2020-2021 Parenting Plus Program The Blacktown End of Life Communication Research Project

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Australia’s first revived kidney transplant at Westmead Health Precinct

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Aboriginal and Torres Strait Islander Health – Keeping our community safe Multicultural Health Cultural and Linguistic Diverse Community (CALD) Community and Consumer Engagement Program

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05 GOVERNANCE FOR SAFETY AND QUALITY IN WSLHD Clinical Governance Framework 06 NATIONAL STANDARDS AND ACCREDITATION 07 IMPROVING THE PATIENT AND CARER EXPERIENCE How we measure and what we do Snapshot of results for 2020-2021 Mental Health Service YES (Your Experience of Service)

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Patient experience in the COVID-19 pandemic

Patient experience of Telehealth My Experience Matters (MEM) survey Patient Experience Coordinators

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A patient encounter…..

Community and consumer partnership framework 2021-2025

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08 A WORKPLACE CULTURE THAT DRIVES SAFETY AND QUALITY Our Culture, Our Place, Our People What is our cultural ambition for WSLHD?

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Strengthening our culture

Leadership and capability training across WSLHD

Quality Improvement (QI) training

Building WSLHD staff capacity through the Health Literacy Seminar Series

Quality Awards Program 2020

Inaugural Employee of the Year Awards