NSW Health WSLHD Safety & Quality Account 2020-21

“Treated me with respect and dignity, knowledgeable and professional counselling, educational, emotional and mentally supportive, sense of understanding and listening, giving insight and guidance throughout the program and beyond.” –Patient Feedback

Drug Health Services

OUR CARE AT A GLANCE

How our consumers rated our services Average Experience Scores for 2022-2023

SCORE: 97 I am likely to recommend this service to my family and friends.

SCORE: 89 I was involved in decisions about my care.

3,243,606 Drug Health Occasions of Service

SCORE: 97 Overall Patient Experience Score.

SCORE: 97 I was treated with kindness and respect.

Drug Health Partnerships with Mental Health Services-Quality Referral Project Over the past 12 months, Drug Health Services has collaborated with Mental Health clinicians to develop an algorithm-based referrals system to streamline the continuity of care for Drug Health Services patients who are referred to Mental Health Services. This has improved patient outcomes through timely access to care and reducing delays to see a mental health clinician. This care partnership has improved the consistency and quality of appropriate referrals to ensure patients receive appropriate care within a single admission and do not have to start their care journey again to access both drug and mental health services. Onboarding of Consumer Representatives Drug Health Services have developed a Consumer Representative Group to review and provide a consumer lens on all aspects of care provision, policy and procedure implementation, consumer engagement activities and education. Consumers from this group also speak to new staff during their onboarding process and advise them of “what matters to me”, ensuring all staff decisions have consumers at their forefront.

“Amazing, I feel safe and in great hands, kind and caring people who really want to help” –Patient Feedback

Safety & Quality Account 2022-2023 Western Sydney Local Health District

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