NSW Health WSLHD Safety & Quality Account 2020-21

Trauma Informed Care The Trauma Informed Care Training is a critical component of enhancing Trauma Informed Care Practices (TICP) to prevent trauma concerns in the mental health service. TICP improves staff morale and reduces burnout among health care clinicians. The Mental Health Service developed a project to enhance TICP by training a minimum of 100 WSLHD mental health clinicians within 12 months of beginning the program. Between July 2022 and May 2023, 7 training sessions were implemented with 126 mental health clinicians in attendance. 87% of participants completed the post-training evaluation and strongly agreed they gained useful skills and knowledge for TICP. Participants also indicated high levels of satisfaction in the program’s content and delivery. The WSLHD Towards Zero Suicide service builds the capacity of consumers at risk of suicide for sustained consumer wellbeing. The Towards Zero Suicide services Safe Haven and Suicide Prevention Outreach Team (SPOT) developed a project to collaborate and support carers of consumers at risk of suicide by providing carer safety planning, carer service navigation, carer wellbeing checks and mental health education and what services are available to support them. Developing the capacity of carers as partners in the recovery of our at-risk population increases the support for consumers at risk of suicide beyond the mental health services and helps sustain positive consumer outcomes, while keeping consumers in their home. Carers apart of this project provided positive feedback on their inclusion in care planning when engaged with Towards Zero Suicide services. Collaborating with Carers for Persons at Risk of Suicide

“Parents like myself are thrust into the mental health care system and expected to navigate with little or no knowledge of available services. Carer support provided at Safe Haven has been invaluable and I hope it continues and grows. Carer’s need support and the support at Safe Haven provides much needed emotional support for carers and reduces stress on families” –Patient Feedback

Safety & Quality Account 2022-2023 Western Sydney Local Health District

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