NSW Health WSLHD Safety & Quality Account 2020-21

Mental Health Services OUR CARE AT A GLANCE

How our consumers rated our services (Your Experience of Service and Carer Experience of Service Results FY2022-2023)

3,842 Mental Health Inpatient Admissions 102,239 Community Mental Health Occasions of Service

79% of consumers had an overall excellent or very good experience

70% Of inpatients had excellent or very good experience.

90% Of ambulatory patients had excellent or very good experience.

84% Had excellent or very good experiences within the Blacktown Hospital PECC.

85% Of consumers rated their experience as excellent or very good.

Pawsitive Recovery: A Diversional Therapy and PAWS Collaboration Mental health hospitalisations result in consumers experiencing isolation and stress from being away from their families and pets as well as exposure to an emotionally unstable environment. The Mental Health Occupational Therapy service developed a pet therapy initiative at Cumberland Hospital to decrease stress and improve the emotional wellbeing of consumers. The pet therapy initiative ran over 12 months and demonstrated a significant improvement in forming positive relationships between consumers, handlers and pets. The positive relationships formed with the pets also allowed the consumers to share meaningful stories about their own life experiences in a safe environment. Consumer surveys identified overall improved mood and social interaction, with consumers stating they felt “happier” after the pet therapy.

Safety & Quality Account 2022-2023 Western Sydney Local Health District

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