NSW Health WSLHD Safety & Quality Account 2020-21

Mount Druitt Hospital Falls Prevention Program. Shilpa Kundarapu (Physiotherapist) and J. Belocura (Allied Health Assistant) exercise with elderly patients at the clinic.

“Staff at Mount Druitt Hospital were very warm and friendly. They ensured I was comfortable and felt cared for with compassion.” –Patient Feedback

Artwork created by staff and consumers during Human Experience Week in May 2023.

OUR CARE AT A GLANCE–MOUNT DRUITT HOSPITAL

How our consumers rated our services Average Experience Scores for 2022-2023

36,653 Emergency Department Presentations

SCORE: 92 Overall Patient Experience Score.

SCORE: 95 I was treated with kindness and respect.

8,591 Hospital Admissions

SCORE: 95 I am likely to recommend this service to my family and friends.

SCORE: 87 I was involved in decisions about my care.

Data Source: Australian Institute of Health and Welfare MyHospitals: Mount Druitt Hospital https://www.aihw.gov.au/reports-data/myhospitals

Multidisciplinary Outpatient Care for Heart Failure Project To improve timely access to patients with chronic heart failure (CHF), Blacktown and Mount Druitt Hospital’s Cardiology Service has developed a specialised multidisciplinary outpatient care service for people suffering from CHF. The team aimed to improve measurable patient outcomes including length of stay, readmission back into hospital and patient reported experience measures.

The model of care has seen consistent improvement in patient outcomes with a reduction in re-hospitalisation and length of stay rates. This initiative’s success prevents worsening conditions, maintains heart function, and minimises the need for extended hospital stays, achieved through addressing follow-up care barriers including medication, symptom awareness, psycho-social support, and lifestyle factors.

Safety & Quality Account 2022-2023 Western Sydney Local Health District

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