Womens Health Business Case Report

Respondents indicated that their positive association with Women’s Health Centres was a key factor when making referrals. • 71% indicated that they had good, established relationships with the Women’s Health Centre • 71% indicated that the Women’s Health Centre has a good reputation in the local community Respondents reported a high level of satisfaction with the quality of service provided by Women’s Health Centres.

“Women’s Health Centres are an excellent one-stop-shop model for women, especially vulnerable women and youth.” Counsellor, NSWHealth

% Rating as ‘Excellent’ or ‘Good’

“A very important and safe service for women of all cultural backgrounds in the SWSLHD area.” Registered Midwife/Nurse, Liverpool Hospital

Ease of making referrals Timely response to referrals

94% 92% 96%

Quality and Appropriateness of service provided to the client

Appropriateness of the referrals that the Women’s Health Centre made to other support services (as required) Communication about the client’s needs or progress (where appropriate)

97%

92%

Services provided appear to be highly valued by stakeholders. Respondents working across the NSW health, justice and social systems - in both Government and non-government organisations - expressed strong support for Women’s Health Centres. Comments highlighted the benefits of the unique service model, service quality, diversity and accessibility and integration with local service systems and communities. Of note, approximately 20% of respondents to the Referrer Survey conducted for this business case were staff from NSW Government services, including NSW Health, NSW Police, Cancer Institute of NSW, and NSW Public Schools. Of these, 94% rated the quality and appropriateness of service provided to clients by the Women’s Health Centre as ‘Excellent’ or ‘Good’, and two-thirds indicated that 75% or more of the clients they refer to Women’s Health Centres would not be able to access the services that t hey need elsewhere. A sample of respondent comments is shown in Fig 9.

“The (Women’s) health centre is well known for supporting women in the community. It has great programs for women who are isolated, to access social/ well-being groups activities. The service is always willing to provide support and assistance as able. It is an essential service in the community. A place where women can feel at home and comfortable.” Social Worker, Community Health Transitional Aged Care Program, NSWHealth

“Lovely staff who provide a cultural safe place for women, out reach clinics are excellent in providing services closer to home for women” Senior Palliative Care Worker, NSWHealth

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Sustainable Investment in the NSWNGOWomen’s Health Program