NSW Health WSLHD Safety & Quality Account 2020-21

Launch Of New Consumer Partnership Committees (CPCs) Embedding consumer engagement at a local facility/ service level has been promoted through the establishment of Consumer Partnerships Committees (CPCs) in 2022 at each facility. Whilst the District Consumer Council remains an active, vibrant, and peak district Consumer Council, the CPCs engage Consumer Representatives and staff to co-design and partner at a local facility/ service level.

Launch of the New Community & Consumer Partnership Website On 4 October 2023, WSLHD launched the new Community & Consumer Partnership Website. Consumer Representatives co-designed the website from the outset including how to join and get involved as a consumer representative, co-designed projects and shared decision making tools like Question Builder in patient and carer resources.

The website has been promoted in the WSLHD Pulse newsletter, internet and intranet and is a foundation tool to improve engagement of consumer representatives in WSLHD with a key focus on health literacy.

Quality projects our Consumer Representatives were involved in over the past 12 months include:

EPIC–Emergency Protocols Initiating Care (consumer flyers in ED)

Shared decision making tools

Maintenance (over 35 days) letters Consumer content on tv screens–trial with Drug Health Virtual Care–questions to ask during a consultation Rouse Hill Hospital consultations–Project User Groups

Vision and hearing impaired policies

Aboriginal Reconciliation Action Plan

Sydney Health Partners–new Clinical Trials Framework

Co-present to new grads (Drug Health)

Wayfinding audits–Block K redevelopment Palliative Care consultations-Auburn Hospital

Co-present to new grads (Oral Health)

Rouse Hill Hospital consultations–Project User Groups

Wayfinding audits–Block K redevelopment Welcome packs to facilities–GoShare What Matters to you days and BBQs (Drug Health)

Financial consent consumer information

Interview panels

WANT TO FIND OUT MORE ABOUT BECOMING A CONSUMER REPRESENTATIVE AT WSLHD.

Consumer feedback on Safety & Quality Account

Safety & Quality Account 2022-2023 Western Sydney Local Health District

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